My Account

Contact Us:

For questions or issues, please contact our Customer Service Center at 1-800-234-6002, Monday through Friday from 8:00 a.m. to 5:00 p.m. ET or write to us at:

Citizens One Home Loans
Attn: Customer Service
P.O. Box 6260
Glen Allen, VA  23058-6260

Access your information online
Customers can easily access their mortgage and equity loan information 24/7 by logging into My Account. To establish a new user ID and password, click on "Register UserID/Password". Make sure you have your loan number available.

User ID
Register User ID/Password   Forgot your Password or your User ID?

If you are having problems logging on, please call 1-800-234-6002.

**This site is intended for use by the borrower or co-borrower of the mortgage or equity loan. Access to this site by any other party is prohibited unless you have received express consent from the borrower or co-borrower.

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